Product understanding that goes deeper
Catalog context and product comparability let agents respond to specific needs and meaningful differences.
E-commerce Harness
Help customers find.
Decide. Buy.
The operating environment for agents that understand what customers need, work with a real catalog and move the interaction toward a transaction.
Request a demoBUILT FOR ONLINE COMMERCE
A shopping journey grounded in your business.
Connect what a customer needs with the products, commercial rules and transaction capabilities of your online store.
- Catalog & product context
- Recommendations, promotions & budget
- Cart, checkout & orders
WHAT THE HARNESS ENABLES
Commerce grounded in the actual business.
Commercially valid recommendations
Prices, stock, eligible promotions and the customer’s budget shape what an agent can recommend and add to the cart.
A path from interest to order
Basket, order and transaction capabilities connect the conversation to the commerce system.
FROM CONTEXT TO OUTCOME
A conversation moves toward commerce.
Explore how the Harness supports each step, from the initial request to the business outcome.
WHAT’S INSIDE
Built around online commerce.
Connected by the Harness.
Six connected layers bring product understanding, commercial decisions and purchase execution into one operating environment.
Product & Catalog Context
Give agents the product knowledge and customer context to understand what is sold, what is available and what fits the request.
- Categories, attributes & variants
- Dimensions & compatibility
- Customer needs & preferences
Recommendations & Commercial Logic
Shape recommendations around product fit, prices, promotion rules and the customer’s total budget.
- Recommendations & alternatives
- Promotion eligibility & stacking
- Budgets, discounts & applicable charges
Commerce Capabilities
Connect agents to catalog search, pricing and stock checks, basket calculations and the store’s cart and order systems.
- Catalog search, prices & stock
- Cart updates & total calculations
- Delivery options & order systems
Shopping & Purchase Workflows
Carry the customer’s intent from discovery to purchase, keeping preferences and constraints as the selection changes.
- Discover, compare & choose
- Adjust a selection or budget
- Build the cart & proceed to checkout
Cart & Transaction Controls
Recheck the basket before commitment and keep customer confirmation, order creation and payment status explicit.
- Variants, quantities & availability
- Valid offers & verified totals
- Customer approval, order & payment status
Commerce Accuracy & Evaluation
Evaluate product accuracy, recommendation quality and whether the final basket and order match the customer’s constraints.
- Fidelity to product information
- Fit, compatibility & budget checks
- Consistency from recommendation to order
THE AGENTS INSIDE THE HARNESS
One environment.
Specialized expressions.
Each agent brings the Harness into the context of a particular business, role or task. The environment is reusable; the operational scope is specific.
EXAMPLE AGENT ROLES
Furniture Shopping Agent
Grocery Ordering Agent
B2B Sales Agent
THE SHARED FOUNDATION
Built on HarnessOne.
Every Harness shares the same enterprise agent platform for runtime, context, capabilities, governance and agent operations.
Explore the platformEXPLORE THE PRODUCT FAMILY
BUILT AROUND YOUR BUSINESS
Connect customer intent to your commerce.
Explore what the E-commerce Harness can bring to your business.