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HARNESS ONE / PLATFORM

Everything your agents need
to work inside your business.

HarnessOne brings loop, tools, context, memory, guardrails and evaluation together in one operating foundation. Connect model intelligence to the systems, information and rules your work depends on.

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THE AGENTIC LOOPHarnessOne
GUARDRAILS

Permissions and approvals before actions. Verification and traceability after execution.

  1. 01

    CONTEXT

    The task, your business, what happened so far.

  2. 02

    MODEL

    Reasons and decides the next step.

  3. 03

    TOOLS

    Reads, calculates and acts on your systems through approved capabilities.

  4. 04

    RESULTS

    Tool outputs and observed changes feed the next step.

Repeat until the work is done.
MEMORY

Keeps the state of the work across steps and sessions.

EVALUATION

Tests each version on real scenarios, using traced execution.

ONE SHARED FOUNDATION

A shared foundation.
A Harness built for the work.

The model provides intelligence. HarnessOne supplies the engineering that lets an agent use that intelligence across a sequence of steps, with approved tools, relevant context, persistent task state and explicit boundaries.

01
PLATFORMThe shared foundation.

The common engineering for loop, tools, context, memory, guardrails and evaluation.

02
HARNESSThe specialized operating environment.

The foundation configured with the tools, business knowledge, rules and evaluation scenarios of a particular domain.

03
AGENTThe operational instance.

A model working within a Harness for a particular business, role or task.

THE PLATFORM FOUNDATION

Six blocks.
One operating foundation.

Each block has a clear role. Together, they let an agent move through work, use real systems and respond to what happens along the way.

01

Loop

Run the work, step by step.

Coordinate the model, tools and task state through a sequence of decisions and actions. Bring each result back into the next step, and make the conditions for continuing, stopping or requesting help explicit.

A tool returns incomplete information. The Harness keeps the task state, gives the result back to the model and determines whether to retrieve more information, ask a question or stop.

INCLUDED CAPABILITIES
  • Task planning and next-step decisions
  • Model and tool orchestration
  • Multi-step and long-running tasks
  • Workflow dependencies and handoffs
  • Error handling and permitted retries
  • Completion, stopping and escalation conditions
02

Tools

Connect decisions to real capabilities.

Give agents approved ways to retrieve information, perform calculations and act through enterprise systems. Each tool has a defined purpose, inputs and outputs.

Retrieve sales data, calculate a KPI using agreed logic, or create an order through the relevant business system.

INCLUDED CAPABILITIES
  • Tools and APIs
  • System connectors
  • Search and retrieval
  • Deterministic calculation engines
  • Business system updates
  • Transaction and workflow actions
03

Context

Give information its business meaning.

Provide the definitions, knowledge, data and operating rules relevant to each step. Make the meaning of the business explicit so the model can interpret the task and the evidence it receives.

Give “revenue”, “available stock” or “approved supplier” the meaning they have in your business.

INCLUDED CAPABILITIES
  • Business vocabulary and definitions
  • Organization and roles
  • Products, customers and relationships
  • Policies and operating procedures
  • Relevant documents and system data
  • Context selection for each step
04

Memory

Keep the state of the work.

Preserve the information needed to continue a task across steps and sessions: what has been requested, what has been done, what has been learned and what remains pending.

Resume an investigation with its earlier findings, unresolved questions and pending decisions available to the next step.

INCLUDED CAPABILITIES
  • Task and conversation state
  • Completed steps and tool results
  • Decisions and pending approvals
  • Preferences and working constraints
  • Resumption and handoff context
  • Defined retention and access boundaries
05

Guardrails

Define the boundaries before action.

Make identity, permissions, policies and approval requirements part of the loop. Check whether an action is allowed before it executes, then verify and record what happened.

An agent prepares an action. The Harness checks its permissions and obtains any required approval before the tool executes it.

INCLUDED CAPABILITIES
  • User and agent identity
  • Data and tool permissions
  • Business rules and action policies
  • Human review and approval
  • Execution limits and stopping conditions
  • Result checks and audit records
06

Evaluation

Test the work the agent is expected to perform.

Evaluate behavior against real business scenarios and expected outcomes. Use execution traces to investigate failures, compare versions and assess changes before deployment and during operation.

Replay a set of management questions, shopping requests or operational cases against a new version and compare its results with the expected behavior.

INCLUDED CAPABILITIES
  • Business scenarios and expected outcomes
  • Normal, edge and failure cases
  • Tool-use and outcome assessment
  • Regression testing
  • Quality, latency and cost analysis
  • Version comparison and ongoing review
BUSINESS DATA AND SOURCES

Business data, prepared for the work.

Identify the sources each agent needs. Align business definitions, validate data quality and freshness, and provide access through approved tools.

THE AGENT LIFECYCLE

From a defined role
to an evolving operation.

The lifecycle covers how an agent is designed, connected, evaluated, deployed and improved. The agentic loop governs how it performs an individual task.

01

Define

Role and objective

02

Connect

Data and systems

03

Ground

Context and business rules

04

Equip

Approved tools and capabilities

05

Govern

Permissions, approvals and boundaries

06

Evaluate

Business scenarios and expected outcomes

07

Deploy

Production environment

08

Operate

Tasks, workflows and events

09

Observe

Execution, quality, cost and audit

10

Improve

Versions, behavior and scope

Operational evidence informs evaluation, version changes and the next expansion of scope.

FROM SHARED FOUNDATION TO DOMAIN EXPERTISE

The foundation is shared.
The work is specialized.

Agentic Commerce, Business Pilot and Operations apply the same six blocks to different business domains, with their own tools, context, task memory, guardrails and evaluation scenarios.

Explore our Harnesses
BUILT AROUND YOUR BUSINESS

Build around the work your agents need to do.

Start with the business role, the systems involved, the decisions to support and the outcomes to evaluate.

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