Operations Harness

Turn requests into
controlled execution.

Operations Harness gives agents the tools, process context and task memory to coordinate work across enterprise systems, execute approved actions and verify outcomes within defined approval boundaries.

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Operations Harness in action

WHAT THE HARNESS ENABLES

Execution with explicit rules and checks.

Processes represented explicitly

Procedures, policies and dependencies describe how the work should progress, where approval is required and how exceptions should be handled.

Action across enterprise systems

Scoped tools and connectors provide a controlled route from the plan to the information, updates and actions the task requires.

Verification as part of the work

Check what happened in the relevant systems. Keep results, approval records and execution history connected to the task.

HOW AGENTS WORK

Every action belongs to a process.

The Harness supports a loop of planning, execution and verification across enterprise systems. Agents use process context and approved tools to coordinate each step, obtain required approvals and check outcomes before continuing.

Understand
Identify the objective and retrieve the relevant process context, procedures, business policies and existing task state.
Plan
Identify the required steps, dependencies, tools and approval points. Define the expected outcome and the conditions that require a stop or escalation.
Use systems
Retrieve the information required for the next step through authorized system tools and connectors.
Act
Obtain any required approval, execute the permitted action, and record the result.
Verify
Check the outcome in the relevant systems. Continue the work, close the task or escalate an exception with its execution history.

A verified outcome or an explicit escalation, with the task state and execution history preserved.

WHAT’S INSIDE

Six blocks, configured for operational work.

A shared structure for coordinating requests, system actions, approvals and outcomes.

Loop

Plan the work, execute permitted steps and use the results to determine what happens next, including continuation, completion or escalation.

Tools

Retrieve information and perform scoped actions through the enterprise systems involved in the process.

Context

Make objectives, procedures, dependencies, policies and operating constraints available to each step.

Memory

Keep completed steps, tool results, pending approvals, unresolved exceptions and handoff information connected to the task.

Guardrails

Check access and action permissions, obtain required approvals before execution, and enforce defined stopping and escalation conditions.

Evaluation

Test process compliance, exception handling and expected outcomes using operational scenarios and execution traces.

SPECIALIZED AGENTS

One Harness.
Agents for specific operational roles and tasks.

Configure agents for specific operational processes, roles and tasks. They share the Harness foundation while working with the tools, context and permissions assigned to their scope.

EXAMPLE AGENT ROLES

Process-specific agents

Role-specific agents

Workflow-specific agents

THE SHARED FOUNDATION

Built on HarnessOne.

Every Harness is built on the same foundation: loop, tools, context, memory, guardrails and evaluation, configured for the work it needs to support.

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BUILT AROUND YOUR BUSINESS

Bring controlled execution into your enterprise workflows.

Equip your agents with the process context, connected tools and approval rules they need to coordinate work and verify outcomes.